FAQ

GENERAL INFORMATION

WHO CAN I TALK TO ABOUT QUERIES?

If you have any further queries regarding accessibility, email support@undersounds.in

WHEN WILL THE EVENT TAKE PLACE & HOW DO I PLAN MY TRAVEL?

The event will commence on <Date> at <Time> & end at <Time> on <Date>. You are recommended to arrive at Amaya by <Date> morning and check-in by <Check-in Time>

Amaya is a 90 minute car drive from Chandigarh and is located at a height of 4800 feet near village Darwa in Himachal Pradesh. Nestled in 20 acres of pine forests and surrounded by breathtaking views of the Himalayas, Amaya homes are easily accessible from all major cities in the country with direct Flights/Trains into Chandigarh. 
 

CAN I ATTEND THE EVENT ONLY FOR ONE DAY?

No. We have designed experiences and sundowner parties for both days and will not be selling any single day packages.
 

WHERE CAN I DINE ON THE DAY WITHOUT MY MASQUE DINNER?

Plenty of options and arrangements will be available at the Amaya as well as the sundowner parties.
 

CAN I BRING MY OWN ALCOHOL TO THE EVENT?

No alcohol bottles will be permitted inside the event or the hotel premise. Bags will be scanned upon entry and any alcohol found will be confiscated and destroyed.
 

WHAT FORMS OF ID DO YOU ACCEPT?

We only accept valid government ID’s (driving licence, Adhaar card, pan card, passport) If there is a name on your ticket, you must provide a valid photo ID to match this name. Please note that we cannot accept expired or out-of-date forms of ID. If you are not able to provide a valid form of ID, you may be refused entry to the premises.

 

WHAT IS PRAVAAS’S SUBSTANCE POLICY?

Pravaas operates a zero-tolerance policy on drugs. Anyone found with illegal drugs will be banned from the venue and reported to the police & any other concerned authority. Furthermore, anyone found to be asking for drugs or offering drugs will also be banned for life & handed over to the concerned authorities.

IS THE VENUE WHEELCHAIR FRIENDLY? 

Unfortunately, being a hilly property, the event is not wheelchair accessible.
 

CAN I BRING CHILDREN TO THE EVENT?

Our entry policy is 18+ & children will not be allowed into the event premises.
 

SOMEONE IS MAKING ME FEEL UNCOMFORTABLE. WHO DO I SPEAK TO?

Pravaas has a zero-tolerance policy to any form of harassment to all our customers. If someone is making you feel uncomfortable then please notify a member of staff, they are all trained to help you.
 

HOW CAN I FIND SET TIMINGS FOR THE ARTISTS? 

We’ll have the finalised times mentioned in the itineraries that’ll be sent to you via Email and Whatsapp message to your registered Email ID and Number. Please note that set times are always subject to change. 
 

ANY POSSIBILITY OF GROUP BOOK DISCOUNTS?

No.

 ENTRANCE POLICY

All tickets will be checked and scanned on entry.

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

 

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

COVID SAFETY

The event capacity is restricted to <Total Number of Guests> guests only.

Either an RT-PCR negative report, sampled no later than 72 hours before the event or a double vaccination certificate is mandatory. Both proofs will require to be QR coded. We would be sending out a link to submit digital copies prior to the event.

 

All guests will be required to submit the same digitally as well as produce physical copies upon check-in.

A Covid safe bubble will be created around the event. No access to event areas will be granted to any guests without a negative RT PCR test.

If mandatory covid precautions are not being adhered to, we reserve the right to refuse entry.

A Covid safe perimeter will be set around the event space for the safety of our guests. No Test No Entry. No Mask No Entry. Timely sanitisation.

Thermal screening will be conducted upon entry.

All guests are required to wear appropriate face masks & other personal protective equipment at all times in the hotel & the event premises.

Social distancing & other appropriate measures must be adhered to by all guests at all times in the event premises.

 

All guests are required to adhere to all government rules and regulations/guidelines relating to Covid 19 and the same will be applicable at the event venue.

TERMS & CONDITIONS

  1. Security procedures, including frisking & checking of luggage/personal items remain the right of the management.
     

  2. No pets are permitted on site.
     

  3. Counterfeit tickets will not be entertained.
     

  4. Entry will not be permitted in the absence of a valid photo ID.
     

  5. Rights of admission reserved, even to valid ticket holders.
     

  6. This ticket is issued subject to these terms and conditions and the Rules and Regulations of the venue.
     

  7. In case of a guest testing positive during or after the event, all liabilities, if any, are that of the guest.
     

  8. The venue may, on occasion, conduct security searches to ensure the safety of the patrons.
     

  9. Wristbands will be issued at the festival and will enable access to all stages for designated dates. Please keep your wrist-band on at all times. They are washable. In case wristbands are taken off, a replacement wrist-band will not be issued.
     

  10. No liability or claims that may arise due to the consumption or intake of any food or drink or any other consumption will be entertained by the management.
     

  11. Alcohol will not be sold to minors. Guests are required to carry valid photo ID.
     

  12. Package includes stay for two nights including breakfast & event pass. All other purchase of services or products will be billed on actuals.
     

  13. Guests under the age of 18 will not be sold tickets or allowed to enter the event premises.
     

  14. No outside food or beverages is allowed in the event premises and is subject to confiscation.
     

  15. All illegal substances and articles are banned from the site. Consumption and possession of narcotics is strictly prohibited and those found possessing or consuming narcotics at the event will be immediately removed and handed over to the appropriate authority.
     

  16. No dangerous or potentially hazardous objects including but not limited to weapons, knives, guns, fireworks, laser devices, bottles, will be allowed in the venue and may be removed.
     

  17. As a precautionary measure, the management requires all guests to provide a COVID-19 negative RT PCR test report with the test sample being taken no later than 72 hour prior to event start time.
     

  18. Lost wristbands cannot be replaced. Persons without wristbands will be refused entry into the grounds.
     

  19. Anybody entering the site is liable to be spot-checked and their wristband scanned for an identity check at any point.

  20. Anybody found to be wearing a wristband that has been evidently tampered with will be refused entry.
     

  21. Handheld personal communications devices will be permitted unless otherwise advised. As a condition of entry to the venue, you agree that the creation, storage or use of any data or any such recordings for any form of public advertisement, display, commercial gain or for any other purpose (except for your own enjoyment) is not permitted without prior written permission from Point 8.
     

  22. No tickets for the event shall be used by any person for resale, advertising, promotional or commercial purposes, including but not limited to prizes, competition, contests or sweepstakes without obtaining written consent of Point 8.
     

  23. Anybody entering the event site is liable to be filmed or photographed and for that image or video to be used for promotional purposes at the discretion of the organisers.
     

  24. The sponsors/bands/organisers/management are not responsible for, including but not limited to any injury or damage that may occur during or at the Festival.
     

  25. This Festival uses amplified sound. Earplugs and hearing protection at live concerts to reduce the risk of hearing damage is recommended.

  26. Artist programming and lineup is subject to change during the festival.
     

  27. Strobe lighting at this event may trigger epileptic fits. Those with a history of epilepsy or any health condition that would be of concern must take adequate precautions.
     

  28. Readmission is allowed with a full wristband policy in effect.
     

  29. You shall not use or display within the venue any sponsorship, promotional or marketing materials unless authorised by written confirmation.
     

  30. The holder of this ticket grants organisers the right to use, in perpetuity, all or any part of the recording of any video or still footage made of the holder’s appearance on any channel or magazine for broadcast in any and all media globally and for advertising, publicity and promotions relating thereto without any further approval.
     

  31. Areas at the festival are built to capacity. Management reserves the right to hold entry to certain areas within the festival to ensure a safe festival experience.
     

  32. The management reserves the exclusive right without refund or other recourse, to refuse admission to anyone who is found to be in breach of these terms and conditions including, if necessary, ejecting the holder/s of the ticket from the venue after they have entered the ground.
     

  33. Due to unforeseen circumstances, should the event be cancelled guests will be notified and notified on how to refund their tickets.
     

  34. All guests are required to wear appropriate face masks & other personal protective equipment at all times in the hotel & the event premises.
     

  35. Social distancing & other appropriate measures must be adhered to by all guests at all times in the event premises.
     

  36. Breach of any of these terms and conditions or the Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the management of the event to remove you from the venue.
     

  37. Tickets are non-refundable except in the case of the event being cancelled by the organisers.
     

  38. Tickets will not be refundable in case of any unforeseen circumstances that may prevent a guest from attending the event.
     

  39. In case the event has to be cancelled due to force majeure (act of God), the tickets may or may not be refundable.
     

  40. All guests are required to adhere to all government rules and regulations/guidelines relating to Covid 19 and the same will be applicable at the event venue.
     

  41. Any grievances or liabilities arising from the stay of guests at the hotel will be addressed wholly and solely by the hotel management.

 

CONTACT US: If you have any queries regarding these Terms of Use, feel free to contact the Company at support@undersounds.in